Blog
What we’re learning inside real hours-based businesses; utilization, margin, capacity, and the systems that hold it all together.
There’s one thing we’ve seen over and over again across every agency, every team, every client situation: no one knows who’s really responsible.
Sometimes it's subtle. Sometimes it's loud. But it's a...
There was a stretch where we were hitting our utilization targets but still missing deadlines. Everyone was tracking their time. We had the data. But something wasn’t right. Projects were slipping, sc...
There’s something I wish I had learned years earlier, something that would have saved me months, if not years, of confusion, frustration, and burnout: utilization is not a set-and-forget metric.
Util...
We thought we had it figured out. Forecasts were solid. Project plans looked good. Tasks were broken down. People were assigned. And yet, we were still missing deadlines. Projects were slipping. Clien...
Let Them Be Themselves
One of the most impactful moments in my operations career didn’t come from a big launch, a metric crushed, or a budget saved. It came from something much simpler: I was finally...