Blog
No fluff. Just real lessons from the trenches of hours-based businesses.
For a long time, we followed the classic playbook: only leadership gets access to live data.
Why?
Because there was this fear.
Fear that if people saw how much their teammates were working or not w...
There was a time when we protected our way of doing things. We thought we had a unique system, something proprietary that only we understood.
Then we realized: there’s no secret.
Operations isn’t ro...
We thought we had it figured out.
We rolled out a new resourcing system using our project management tool. It was meant to be the source of truth: hours, tasks, timelines, dependencies, level of effo...
We were trying to staff a big project.
One of those major accounts, great brand, great revenue potential, and likely a long-term client if we got it right. But it wasn’t simple. This wasn’t just a sp...
We Thought the Problem Was Visibility. It Wasn’t.
There’s a moment that still sticks with me. We had a team that was struggling with forecasting, resource planning, and team utilization and everyone ...
If there’s one thing we’ve learned, it’s this: a healthy delivery system doesn’t start with tech, software, or methodology. It starts with something far simpler: a plan.
Not a 49-slide deck. Not a te...
There’s one thing we’ve seen over and over again across every agency, every team, every client situation: no one knows who’s really responsible.
Sometimes it's subtle. Sometimes it's loud. But it's a...
There was a stretch where we were hitting our utilization targets but still missing deadlines. Everyone was tracking their time. We had the data. But something wasn’t right. Projects were slipping, sc...
There’s something I wish I had learned years earlier, something that would have saved me months, if not years, of confusion, frustration, and burnout: utilization is not a set-and-forget metric.
Util...
We thought we had it figured out. Forecasts were solid. Project plans looked good. Tasks were broken down. People were assigned. And yet, we were still missing deadlines. Projects were slipping. Clien...